After a crisis is over, it is important for an organisation to assess the performance of the entire crisis response.
This is a particularly valuable process for the communications team, who will have been responsible for much of the visible output and provided a key link between the organisation and the outside world.
Regester Larkin by Deloitte helps communications leaders and teams identify and learn lessons from the crisis response and improve crisis preparedness. Our objective post-crisis reviews examine the quality of the leadership displayed, resilience of existing structures and processes and effectiveness of the team as a whole.
We work with those who were involved in the crisis response, and with the wider stakeholder community, to assess the impact the crisis had on the organisation and its reputation. And we provide advice and delivery support as the organisation looks to win back trust and recover reputation. Much of this task falls to the communications team.